DELIVERY & RETURNS

DELIVERY CHARGES & SERVICES

HONG KONG:
$50 HKD shipping charge on all domestic orders.
All domestic orders are shipped with SF Express and require a signature upon delivery.

INTERNATIONAL:
$250 HKD shipping charge on orders below $3000 HKD.
Free express shipping on orders over $3000 HKD.All international orders are shipped with FedEx or UPS Worldwide Express and require a signature upon delivery.

All orders are typically proceeded within 3 business days to be dispatched.You will receive a shipping confirmation email once your order has been dispatched. This email will contain your shipping details along with tracking number.

TAXES AND DUTIES

All orders are shipped on a DDU (Delivered Duty Unpaid) basis, meaning all taxes and import duties are excluded in the final price. So your order may incur duties and import taxes upon delivery. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

RETURN & EXCHANGE POLICY

Items purchased on www.graphlayer.co are eligible for return or exchange, which must meet the following conditions:

  • The return must be requested within 7 days of the delivery date.
  • The items must be in its original, unworn, unaltered, unwashed condition.
  • The items must be returned with all original tags and packaging.
  • All sale and discounted items, including any discount codes used are final and are ineligible to be returned or exchanged. 
  • Original shipping charges are non-refundable.
  • You are responsible for the charges of the return shipping.
  • GRAPH LAYER will not accept any returned products without prior written communication via email and authorised confirmation.
  • All returns will be arranged through GRAPH LAYER's FedEx account, except in cases where this is not possible.

GRAPH LAYER reserves the right to make the final decision on all cases.

WAY TO INITIATE A RETURN

  • Please send a request for a return authorization to our customer service email, online@graphlayer.co, within 7 days of receiving your order, as indicated by the order number, account information and delivery tracking number.
  • You will receive a return authorization form and instructions once your return request is provisionally approved.
  • You will be provided with GRAPH LAYER's FedEx account details and FedEx shipping labels on returning the item(s). Please noted that you are responsible for the return shipping fees.
  • You will be informed via email once your return has been received and let you know if the refund was approved or not. 
  • Refunds will be issued via original payment method within 3 weeks of our receipt of the item(s). A refund confirmation email will be sent.